Shipping & Returns

Shipping

We aim to ship all orders within 48 hours of receiving. If a shipping delay exists we will notify you as soon as possible. Our shipping days are Monday - Friday. 

Orders are shipped via UPS. Shipping is free for orders over $39 (post discount) and $4.99 for orders under $39.

 

Returns

214shoponline provides refunds only for defective products purchased directly from our website: 214shoponlinefoods.com.  If you purchased one of our products from a retailer, you must return the product to the retailer (not to us) subject to the terms and conditions of the retailer’s refund policy. 214shoponline has the sole and exclusive right to determine if a product is defective. If a product is deemed by 214shoponline to be defective, 214shoponline will refund the purchase price to the credit card on file. If the product was purchased with a gift card, 214shoponline will issue a 214shoponline gift card in the amount of the purchase price. Minor damage to packaging is not considered "defective."

 

How long do I have to request a refund?

You have fourteen (14) days from the date your product is delivered to request a refund.  After that, 214shoponline will not process a refund request.

How do I request a refund?

Please contact customer service in the U.S. at support@214shoponline.com for assistance. 

How is my refund credited?

All refunds will be credited to the credit card you used to purchase the product.  When returning a gift, you'll receive your refund on a 214shoponline gift card.

Items Returned by Mail:  If you ordered by credit card, we'll credit your account within 14 business days of our receipt of your return.  This will show on your next statement, depending on the issuing bank and/or billing cycle.  If you paid with a gift card, we'll send you a 214shoponline Gift Card by U.S. Mail.

Shipping Charges:  Unfortunately, we cannot refund shipping charges.